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WO/2022/236180A1 |
A method of routing interactions to contact center agents according to an embodiment includes identifying an interaction to be routed to a contact center agent, identifying a group of contact center agents as candidates for routing of th...
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WO/2022/234314A1 |
This invention is a free intelligent system for managing all kinds of requests and responding to them, which is designed in such a way that users can take advantage of its features to make all kinds of requests: 1- Instant call 2- Schedu...
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WO/2022/234462A1 |
A method implemented in a first wireless unit of a plurality of wireless units of a first group. The method includes determining whether a second wireless unit of the first group is configured as the master of the first group. If the sec...
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WO/2022/227710A1 |
Provided in the embodiments of the present application are a privacy protection call method and a corresponding apparatus. The method comprises: a first network function device receiving a first number request message from a network open...
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WO/2022/232600A1 |
A wireless communication system uses a two-way radio as a user interface for a virtual assistant providing a user with access to an information system. The system can receive a request spoken into the two-way radio, convert the request f...
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WO/2022/231858A1 |
A video voicemail recording system enables a caller to leave a conventional audio voicemail message over the telephony connection used for routing a call or to leave a message of a different communication modality using a client applicat...
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WO/2022/228219A1 |
Provided in the present application are a call processing method, and a device. The method comprises: a media server receiving a call request sent by a calling terminal, and then performing media negotiation with the calling terminal; th...
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WO/2022/225519A1 |
The present disclosure relates to systems and methods for providing caller identification services. According to one aspect, a method can include receiving, from a mobile switch, a first request to identify a first entity initiating a ca...
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WO/2022/225649A1 |
A method for routing civilian calls to a public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier num...
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WO/2022/225566A1 |
A method and/or system may receive a test application to be tested on a wireless communication network. The method and/or system may obtain a plurality test designs for the test application. The method and/or system may define a pluralit...
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WO/2022/226543A1 |
A computer device generates a response to an emergency being reported by a plurality of sensor devices. The memory contains a sensor data engine and a determinant code calculator. The computer device determines the likelihood of an emerg...
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WO/2022/225567A1 |
A method and/or system may receive a test application to be tested on a wireless communication network. After receiving the test application, the method and/or system may obtain a test design for the test application. From the test desig...
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WO/2022/186958A9 |
Systems and methods configured to employ a beamforming microphone array to determine a noise field map of a conferencing environment and modify operation of the beamforming microphone array responsive to the determined noise field map.
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WO/2022/226544A1 |
A computer device generates a response to an emergency being reported by a plurality of sensor devices. The memory contains a sensor data engine and a determinant code calculator. The computer device determines the likelihood of an emerg...
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WO/2022/225565A1 |
A method and/or system may receive a test application to be tested on a wireless communication network. The method and/or system may obtain a test design for the test application. The test design may include at least one performance para...
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WO/2022/219837A1 |
[Problem] To provide a Web conferencing system that enables to-be-shared materials to be easily retrieved and shared without interruption of the progress of a Web conference. [Solution] This Web conferencing system 1, which connects a fi...
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WO/2022/216538A1 |
Techniques are presented for storing media streams for a multi-region teleconference. One example involves a first server configured to serve a first geographic region, a second server configured to serve a second geographic region, and ...
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WO/2022/215183A1 |
A service providing system (1) includes a service providing device (10) and an authentication device (20). An acquisition unit (101) acquires a telephone number and personal information of a user from a terminal (30). A telephone number ...
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WO/2022/212237A1 |
Systems and methods are provided for training natural language processing (NLP) models in a contact center. The systems and methods provided may render the process of training an NLP model faster, easier to perform, and more accessible t...
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WO/2022/205489A1 |
Methods, systems, and devices for wireless communications are described. A user equipment (UE) may transmit a request to a network entity to establish a voice communication session with another UE that may be subscribed to a video servic...
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WO/2022/209143A1 |
An information processing device according to one embodiment has: a specification unit that, in response to inquiry content from a first speaker to a second speaker within a conversation among a plurality of people, specifies at least on...
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WO/2022/206719A1 |
Disclosed in the present invention is an outbound call failure result detection method based on FreeSWITCH and ASR. The method comprises: step 1, recording a call process of a call service by means of FreeSWITCH, and generating recording...
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WO/2022/212277A1 |
In an example embodiment, a. solution that allows a PBX to utilize bridged mobile or desktop applications for collaboration and softphone use is provided. The solution works in conjunction with existing hardwired PBX devices without requ...
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WO/2022/207488A1 |
A method, computer system and computer program for routing calls from a network identity in a communications network are provided. The method uses a dimensionality reduction technique to determine one or more common characteristics of a ...
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WO/2022/208537A1 |
Various aspects of a system and method for providing a smart calling platform (104) for managing sales leads, are disclosed herein. The method includes uploading, on a smart calling platform (104), a list having details of the executives...
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WO/2022/209144A1 |
An information processing device according to one embodiment comprises: a specification unit for specifying, in accordance with the content of conversation of a plurality of persons, the whole or part of conversation data that represents...
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WO/2022/209596A1 |
A telephone exchange device (10) is provided with an acquiring unit (11), an extracting unit (12), an identifying unit (13), and a call control unit (14). The acquiring unit (11), when detecting an incoming call including a user ID, acqu...
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WO/2022/203891A1 |
Methods and system for integrating video content in a video conference session are provided herein. In some embodiments, the system comprises a plurality of user devices corresponding to a presenter attendee and a plurality of non-presen...
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WO/2022/201431A1 |
In order to make it possible to conduct remote conversation regardless of the IT skills of each of the people participating in the remote conversation, this information processing device (1) is provided with: a determination means (21) t...
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WO/2022/201542A1 |
An information processing device (1) comprises: an acquisition unit (11) for acquiring information that pertains to the position of each of a plurality of communication terminals connected to a network; a first identification unit (12) f...
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WO/2022/203836A1 |
In order to address the above-mentioned need, a method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number id...
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WO/2022/196769A1 |
The present invention appropriately ascertains the state at a call destination before calling. This information processing method involves execution, by a communication device, of: the acquisition of image data and/or audio data; the det...
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WO/2022/197856A1 |
In one aspect, the systems and methods described herein may include a first device comprising a first ultra-wideband (UWB) antenna. The first device may establish a connection with a second device having a second UWB antenna. The first d...
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WO/2022/194210A1 |
The present application relates to the technical field of communications, and discloses a session parameter updating method and apparatus, a communication device, and an electronic device. The method comprises: when a session parameter i...
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WO/2022/196429A1 |
The present technology relates to an information processing device, an information processing method, and a program which make passengers who ride in different vehicles be able to easily communicate with each other. The present invention...
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WO/2022/197026A1 |
A server of the present invention comprises: a communication unit; and a control unit electrically connected to the communication unit, wherein the control unit may: receive a first message through the communication unit from a first con...
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WO/2022/196084A1 |
[Problem] To provide a lookback function of communication logs and support the mutual recognition in sharing information and/or in understanding each other. [Solution] According to an embodiment of this communication system, multiple use...
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WO/2022/197447A1 |
A device, system and method for transmitting notifications based on indications of effectiveness for previous notifications is provided. A public-safety answering point (PSAP) device transmits, to first communication devices, a first not...
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WO/2022/197023A1 |
A service providing system of the present invention comprises: an auto response system server for transmitting a control signal, related to the provision of a service to a terminal, on the basis of the reception of a call connection sign...
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WO/2022/189332A1 |
A method of determining the location of a disconnection on a digital subscriber line, in particular a VDSL line, where the line has a number of nodes or connection points along it. A statistical model is generated from a population of li...
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WO/2022/192924A1 |
A computer-implemented method of defending against vishing on mobile phones. The method comprises the steps of directing the mobile phone to treat each incoming call as a trigger to first determine the calling credentials (basically the ...
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WO/2022/192802A1 |
A crime reporting system that lets victims or witnesses submit encrypted reports anonymously, and that searches for repeat offenders without decrypting submitted data. Perpetrator information is transformed into cryptographic hashes that...
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WO/2022/185045A1 |
Methods comprising steps for processing data for a customer-agent interaction are disclosed, as well as systems configured to perform such steps. These steps may comprise retrieving a web form comprising one or more elements, from a web ...
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WO/2022/186471A1 |
An electronic device according to various embodiments comprises a communication module and a processor operatively connected to the communication module, wherein the processor can be configured to: receive and store a first speech voice ...
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WO/2022/181757A1 |
[Problem] The purpose of this invention is to provide a system and a method that enable settings required in communication devices such as smart phones. [Solution] Provided is a communication device setting system 14 for making setting o...
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WO/2022/182673A1 |
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing a spam telephone call reducer are disclosed. In one aspect, a method includes the actions of receiving first telephone ca...
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WO/2022/176041A1 |
A SIP server (21) of an incoming-side carrier (21D) has: a SIP receiving unit (52) that receives outgoing calling signals from a calling-side terminal (11), the calling signals being transmitted to an incoming-side terminal (31); a SIP p...
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WO/2022/175839A1 |
A method and system for supplementing a voice call agent interaction with another interaction channel is disclosed. A request is received for a voice call interaction with an agent of an enterprise. The request for the voice call interac...
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WO/2022/178483A1 |
Systems and methods for selectively routing emergency calls between public safety answering points and in-field first responders. One example method (400) includes determining one or both of an identity and a location (122) of an emergen...
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WO/2022/178021A1 |
Systems and methods for transitioning a call between two devices are disclosed herein. An origin device for the call is determined based on a first position of an ultra-wideband (UWB) device. A destination device for the call is then det...
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