Title:
LAYOUT CHANGE DEVICE, LAYOUT CHANGE METHOD, AND PROGRAM
Document Type and Number:
WIPO Patent Application WO/2024/075237
Kind Code:
A1
Abstract:
A layout change device according an aspect of the present disclosure has: a determination unit that is configured to determine, on the basis of an attribute of a user who performs the task of responding to customers by telephone and/or the content of conversation held via telephone, whether to change the layout of a screen image displayed on a terminal used by the user; and a generation unit that is configured to generate the screen image in a layout that corresponds to the attribute and/or the content of conversion when it is determined that the layout is to be changed.
Inventors:
AOKI TAKASHI (JP)
KAMIYAMA HOSANA (JP)
MACHIDA KENICHI (JP)
KAMIYAMA HOSANA (JP)
MACHIDA KENICHI (JP)
Application Number:
PCT/JP2022/037410
Publication Date:
April 11, 2024
Filing Date:
October 06, 2022
Export Citation:
Assignee:
NTT TECHNOCROSS CORP (JP)
International Classes:
H04M3/51; G06F3/01
Foreign References:
| JP2016171359A | 2016-09-23 | |||
| JP2008060651A | 2008-03-13 | |||
| JP2006285779A | 2006-10-19 |
Attorney, Agent or Firm:
ITOH, Tadashige et al. (JP)
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